3 Ways Apple Can Better Support K-12 IT Departments

3 Ways Apple Can Better Support K-12 IT Departments

Apple provides excellent support for education customers, including services like Apple School Manager, the Device Enrollment Program, Apple Professional Learning, new apps like SchoolWork, Apple Classroom on macOS, and even a ClassKit framework for developers. However, there are a few things they could do to improve support for K-12 IT departments. Identity Management Identity management is a significant factor in securing and deploying resources in enterprise environments including K-12 education. Though macOS devices can be bound to directory services, additional native support for LDAP, Active…

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Can Apple TV Help Keep Our Children Safe in School?

Can Apple TV Help Keep Our Children Safe in School?

Back to school season brings with it thoughts of bulletin boards, backpacks, sharpened pencils and school safety. More relevant than ever, safety is at the forefront of concerns for school administrators. Traditional alerts, including bells, email, texts or audio announcements, may no longer be sufficient to address today’s increasingly complex security and safety needs. Carousel app for Apple TV is an easy and affordable solution for deploying digital signage in classrooms and common areas across your school. Teachers can switch between signage content and airplay from iPads or macOS…

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Apple Announces New iPad for Education

Apple Announces New iPad for Education

Apple announces new iPad in it’s Education Event today along with several other new features for education. These announcements reinforce Apple’s commitment to students, teachers, and schools. New iPad Perhaps the biggest improvement in the new iPad will be its support for Apple Pencil. With a 9.7″ display, these devices are priced at $299 for education. The updated iPad will be available in stores and include Touch ID, HD FaceTime camera, extended battery life, and an 8-megapixel rear camera, powered by an A10 Fusion chip….

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Stay Connected with the Apple Admin Community, Slack, and Local Meetups

Stay Connected with the Apple Admin Community, Slack, and Local Meetups

Apple Admin Community, Slack and Meetups The Apple Admin community is a very connected group of professionals who support one another through the MacAdmins Slack, a podcast, and local or regional Meetups. You don’t have to do this alone. There are over 14,000 of us to provide insight and support. The blend of ideas about supporting our users with Apple devices from Higher Ed, K-12, Enterprise, Healthcare, and Government will help you grow as an admin and bring new and exciting features to your…

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Take Out the Trash | How to Clear Pending and Failed Commands in Jamf Pro 10

Take Out the Trash | How to Clear Pending and Failed Commands in Jamf Pro 10

How to Clear Pending and Failed Commands in Jamf Pro 10 via MySQL Jamf Pro is a powerful MDM tool. The larger your scale, the more you benefit from developing maintenance routines including clearing pending and failed commands. Even though these features are built into JamfPro’s GUI, I still like to execute the queries in MySQL to get feedback on how many commands and/or rows are affected. The path to execute these commands is intentionally left out. If you are unsure where to go,…

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Recommendations for Optimizing Wifi for Apple Devices

Recommendations for Optimizing Wifi for Apple Devices

The recommendations for optimizing wifi for Apple devices resulted from a series of conversations with a good friend of mine, Alby*, who works with schools in Texas.  All comments were specifically made in relation to tuning 802.11ac gen 2 APs from Aruba. However, this list provides some excellent guidelines when tuning or optimizing other networks too. We certainly found them to be helpful. Please take any recommendations with a grain of salt and review pertinent documentation from your wireless vendor regarding best practices….

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Demystifying iOS Deployment in K-12 Edu

Demystifying iOS Deployment in K-12 Edu

Demystifying iOS Deployment in K-12 Edu – TCEA 2018 Presentation The resources from my session at TCEA 2018 will help you get started with iOS deployment, novices and veterans alike will benefit from materials linked in this article. This session on iOS deployment will give participants a hands on overview of using Apple School Manager, DEP, and Jamf Pro MDM. Important: Please be sure to bring a Mac laptop with the latest version of Safari. For part of the training, we will be…

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Apple iWork Has Awesome New Features | Pages, Keynote, Numbers

Apple iWork Has Awesome New Features | Pages, Keynote, Numbers

Apple Pages, Keynote, Numbers Have Awesome New Features Apple has announced some awesome new features in Pages, Keynote and Numbers. The information below is copied from Apple’s recent update release notes. KEYNOTEWhat’s new in Keynote for Mac – Apple Supporthttps://support.apple.com/en-us/HT207247Keynote on the Mac App Storehttps://itunes.apple.com/us/app/keynote/id409183694?mt=12What’s New in Version 7.2• Enhance your presentations using a library of over 500 professionally drawn shapes• Reply to comments and join threaded conversations• New auto-correction and text replacement options save time while typing• Scroll anywhere with new pan and zoom options• Edit…

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Starting and Stopping Tomcat in macOS and Linux for JamfPro Server

Starting and Stopping Tomcat in macOS and Linux for JamfPro Server

Starting and Stopping Tomcat in macOS and Linux for JamfPro Server Starting and stopping Tomcat in macOS or Linux is an essential skill when using JamfPro servers, especially in a clustered environment. Knowing these commands and having them at your fingertips are important for administrators on these systems. You may want to bookmark this page or copy and paste these to your notes for easy access. On macOS: 1. Open Terminal on the JSS host server. 2. To unload the Tomcat web application process: sudo launchctl unload /Library/LaunchDaemons/com.jamfsoftware.tomcat.plist 3. To reload and launch the…

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Increase Tomcat Memory for Clustered Jamf Pro Web Apps in macOS

Increase Tomcat Memory for Clustered Jamf Pro Web Apps in macOS

You may want to increase Tomcat memory for clustered Jamf Pro web apps. By default only 1Gb of memory is allocated to Tomcat. Increasing the memory can significantly improve performance. Normally you would use the database utility to change these settings, but in a clustered environment you manually change the plist. (For Linux instructions click here.) These 6 steps have been compiled from documentation on JAMF-Nation. It is important to check memory allocation for the web app after each update…

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